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Service Policy
Our company specializes in the global supply of industrial instruments and automation control equipment, adhering to the principles of quality first, comprehensive service, and global responsiveness. We provide overseas clients with standardized, professional, and traceable full-cycle services to ensure stable equipment operation and smooth project delivery.
Pre-Sales Services
1.Offer multilingual technical consultations, providing selection plans, parameter configurations, and installation recommendations based on working conditions, media, precision, and installation environment requirements.
2.Provide free product samples, certification documents, test reports, and technical documents required for export customs clearance.
3.Support sample testing, small trial orders, customization, and OEM/ODM services.
Sales Services
1.Strictly adhere to contract terms for quality-assured, quantity-guaranteed, and on-time production and delivery, with real-time updates on production, quality inspection, and logistics progress.
2.Conduct full factory inspections and aging tests, providing original certificates of compliance, calibration reports, and packing lists.
3.Assist with export customs clearance, logistics booking, and customs documentation, supporting various trade terms such as FOB, CIF, and DDP.
After-Sales Services
1.Warranty Coverage: 12-month free warranty from the date of acceptance; free repairs and replacements for non-human-caused damage or non-consumable quality issues.
2.Global Rapid Response: Multilingual 24/7 online support with responses within 1 hour, remote video troubleshooting; complex issues may involve factory repairs or overseas service coordination.
3.Technical Support & Training: Free installation guidance, operation training, and maintenance manuals; on-site debugging available (fees negotiable).
4.Lifetime Maintenance & Spare Parts: Cost-price repairs after warranty expiration, long-term supply of original spare parts, with key models guaranteed 10-year spare parts availability.
5.Returns & Complaints: Product quality issues resolved per international trade rules; complaint resolution plans provided within 24 hours, with closed-loop follow-up.
Service Principles
Committed to customer satisfaction, honoring contracts, transparent pricing, and professional efficiency, we continuously provide reliable instruments and stable services to global partners.
